With 30 years of experience in the telecommunication relay industry, CSD Contact Centers offers cutting–edge communication technology as an outsourcing solution to all types of enterprises.
CSD Contact Centers has been providing outsourced solutions to large businesses, government entities, and corporations since 2001. We bring highly–customizable, innovative contact center service offerings that include — but are not limited to — Inbound call handling, Outbound campaigns, and Fulfillment services.
Our business is designed to help companies achieve a higher level of quality and more profitable results; whether it is via the internet, phone or written correspondence, CSD Contact Centers has the tools necessary to give your customers the best experience. We are a quality–driven organization that believes in exceeding our clients' expectations!
By using our services, you have the ability to offer expanded communication channels and office hours to your customers. CSD Contact Centers offers voice, TTY, web integration, fax, web chat, email, and written correspondence options to ensure your customers communicate in their preferred format. And, our professional agents respond to your customer inquiries 24 hours per day, 7 days per week, and 365 days per year. In fact, CSD Contact Centers maintains a service level that is consistently higher than the industry standard.
We pride ourselves on being a quality–driven organization. We are committed to monitoring interactions with your customers through a web site log, reporting tools, call recording and QA software, and regular testing. In addition to our impressive call center statistics, unbeatable quality assurance, and superior customer service, we boast an exceptional training methodology and offer you proactive responses to industry trends.
Whether you are an emerging business or an established company — we guarantee your customers will be ecstatic with our dedicated team of communication professionals. We are in the business of creating satisfied customers!