CSD Contact Centers understands the intricacies of administering and delivering programs to, and on the behalf of, consumers. Our parent organization, CSD, is a not–for–profit entity whose mission since its inception has been to enhance the quality of life for deaf and hard of hearing populations. For more than thirty years, our non–profit arm has partnered with state and federal agencies to deliver TTY Relay through our 28 call centers across the nation. Collectively, CSD processes nearly 30 million calls each year!
CSD Contact Centers offers a variety of customer service solutions for your state or federal needs. Our multi–channel environment equips you with the infrastructure necessary to support voice, e–mail, web chat, TTY, and online interactivity for your customers. We provide all of our clients with visibility into our operation through real time and historic reports, call recording options, quality assurance, a single point of contact, and regular correspondence.
Please call 888-330-9647 for more information about our Government solutions.